.Why is forwarding and transferring calls not the same? 24.08.2020 Difference Between Call Forwarding and Transfer Call forwarding and call transfer are often used as synonyms – and some sell them as the same thing – but they are actually two independent concepts. The big difference between the two is that to make a diversion you have to have two telephone numbers, to pass the call from one to the other, directly or conditionally, but always automatically. Transfers, on the other hand, system, in which we are choosing between several options or it is an agent who passes our communication to another extension, but within the range of the number we have called.
Why is one confused with the other? The confusion usually comes because they are two closely related services and that, in most cases, work at the same time. Current telephone systems mobile number list allow both to be combined and also, for the person making the call, the result is the same and they do not usually realize when they have switched from one to the other. For example, we can call a company, that they transfer us to a certain department but that the agent with whom we want to speak has activated call forwarding from his office landline extension to his mobile phone, which is where he will answer us from.
Are there different types of call transfers? This task, at the beginning of telephony, was managed by people – the famous switchboard operators – but currently it is carried out through automated systems that are presented as a voice menu that indicates the different options we have to contact the different departments or people in a company. By pressing one code or another, our call will be transferred to the destination we want. In this last type there is also what is called cascade transfer. This is characterized by the fact that it does not have a fixed destination when we press the option we want, but what it does is create a queue of calls that go, in an orderly and successive manner, to the first free operator in a certain range of extensions. Finally, one more variety can be mentioned, the call forwarding with filter.